Servers or “meal creators” of the restaurant are also trained to help dinners gain a memorable dining experience by offering personalized care. The can give recommendations for everything from dipping sauces to wine and drinks for a satisfactory dining experience.
The restaurant chain has recently won the Best Overall Beverage Program from the 2012 Cheers Beverage Excellence Awards, and topped the Zagat survey for Most Popular Full Survey Chain. “Recognition by esteemed survey is always welcome and speaks well for what we do, but we do not sleep on our laurels but constantly try to improve our products,” explains Mr. Chiang.
Mr. Chiang was running two other Chinese restaurants in Beverly Hills and West Hollywood when fellow restaurateur Philip Fleming approached him with an idea. Together they opened the first P.F. Chang’s in 1993 in Scottsdale, Arizona. The business has since grown with dine-in, take out, and party reservation services. John Travolta, Gwen Stefani, Justin Beiber, and Selena Gomez have been among the many celebrities spotted at the restaurant’s different locations.
|the author with Philip Chiang|