Consider
this hotel like a young businessman, ready to take on the world, hardworking,
yet knows how to loosen up and have fun on the weekends. Well that’s how John David Cruz, the young
General Manager of Picasso describes the hotel he runs, which also happens to
be the profile of its clientele.

So what
makes this hotel stand out from the regular hotels? “The spacious rooms, the location and the personalized service the hotel can
offer each new client,” answers Mr. Cruz.
This apparently is the lure of the hotel as they attract 80 % corporate
accounts with the other segments (OTA’s,
TTA’s) direct bookings) accounting for
the other 20%.

“I
engage my team in the decision making process , I welcome and encourage
feedback and open communication. When they are involved, they are more
committed to seeing out the success of the initiative. Furthermore, when we do
succeed, those involved have a greater sense of accomplishment – because they
are a part of the process rather than just following directives” explains Mr.
Cruz on his “hands-on”management style.
“I focus heavily on employee satisfaction and I
extend “unusual perks” to the team – from movie nights to pizza parties to
developing an Employee Lounge complete with refreshments, TV’s, couches and
fooz ball, where we all can take a break from the stresses of our jobs.” he
adds, being a firm believer that happy employees
translate to positive results..
Being in the service industry, Mr. Cruz
expects his team to extend the same great service that he extends to them. “Everyone is a VIP, whether
they are internal or external guests. If my staff has not experienced good
customer service from within the organization, how can I expect them to provide
good service to our external guests? It all boils down to the basics of human
relations. We all know how good it feels to be recognized for our
accomplishments. Conversely, we all know how bad it feels to be degraded. I
treat everyone, regardless of position, with the same level of courtesy and
respect. It doesn’t matter if you are the President or a Housekeeper; You are
my guest and I am here to serve you.”
As a responsible business establishment,
Picasso does its share of caring for the environment in small efforts that
would make a huge difference if all the other hotel companies would do the same
painless step such as:
- · Switching halogen lights to LED lights
- · Opt-out linen program, where extended stays guests have the option to opt-out of daily linen changes
- · Reducing disposable items, opting for reusable items instead like paper/plastic cups to glass, plastic stirrers to spoons
- · Recycling damaged linens to rags
- · Turning lights off when not in use
- · Donating condemned linens (towels, sheets, robes, etc.) to those in need
- · Minimizing printed materials, going paperless
- · Recycling paper for printouts
The
Picasso Boutique Serviced Residences
119 L.P. Leviste St., Salcedo Village
Makati City, Philippines 1227
T. +63 2 828.4774
F. +63 2 828.9141
E. reservations@picassomakati.com
119 L.P. Leviste St., Salcedo Village
Makati City, Philippines 1227
T. +63 2 828.4774
F. +63 2 828.9141
E. reservations@picassomakati.com
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